Postage

As all the items vary in size and weight, when we do the quote for your item we will also quote for  postage too, unless you are able to collect the item from us, we are in Lincoln City Centre All of our items will be sent out using Royal mail and will go 1st class, we always obtain a proof of postage, and insured to the relevant value.

Returns

We hope you will be more than happy with your item, however please contact us at smileymileydesign@gmail.com within 5 days of delivery if your not completely happy with your purchase. If your item is faulty then we will offer you an exchange or refund, we are not liable for postage costs when returning items unless the item is faulty. We also recommend that a proof of postage is obtained. Please be assured I would not send an item I would not be happy to receive myself, and every item is checked before its sent out.

Gift Wrapped

All of our items will come gift wrapped with a tag at no extra charge.

Conditions of Use

Our products may contain small parts, please take care around small children as these parts may cause choking. I do however take a lot of care of when making the items and take into consideration the age of the child that the product is made for. I also have a lot of history in the safety restrictions when designing and making for children from my retail background. I always ensure all buttons are secure and stitched the required times.
Some fabrics used in our products have not been fire treated, please keep away from naked flame.
Please also note that all of my products are for decoration only and should not be used as a toy.